Free Delivery is available on all UK orders. All In Stock items are usually dispatched within 4-6 working days and delivered by 2nd Class Post, so most items arrive 2-3 days after they’ve been dispatched.
Next Day Delivery is available for UK orders at an additional cost of £4.99 per order. These orders are shipped via our courier service.
Overseas Delivery is available, the cost is based on the delivery address that you enter at the checkout and is calculated at the point of checkout.
If you order a title before its release date your order will be shipped as soon as the date of release or publication date is reached, it will then be sent out either on our Free Delivery service or by Next Day Delivery if you have paid for the additional service.
If your order contains both In Stock and Pre Order items then the In Stock items will be dispatched within our usual 4-6 day timeframe and the Pre Order items will follow once they are released.
If your delivery contains either incorrect, duplicate or missing items then please contact our customer service team within 7 days of receiving your order so that we are able to rectify the order as quickly as possible.
Most deliveries should arrive with 2 - 3 working days of their dispatch date or Next Day for those where the additional upgrade has been selected. However at times parcels can take slightly longer. If you haven’t received your order after 15 working days then please contact our customer service team who will be able to assist you.