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Damages and Returns


If any item you receive is damaged or faulty in any way please contact our customer service team and we’ll be happy to ensure that a replacement is sent out. If we are unable to issue a suitable replacement we will issue a refund. We must be notified on damaged items within 30 days of dispatch and of faulty items as soon as the fault is identified.

Unwanted Items

If you have an item that you’d like to return please contact our customer service team to obtain an authorisation number and address for your return, this ensures we are able to process your return and issue your refund. If you wish to exchange the item please make us aware of this when requesting your returns authorisation.

You will need to pay postage charges for any items returned that are not damaged or faulty. Anything returned for a refund should have been shown reasonable care during the time that you had it and returned in the condition it was received.

Most items are part of our 30 day returns policy, however dated items, downloads and any made to order items cannot be returned unless damaged or faulty.


If you are unhappy with your books, or find that they’re not quite what you expected, you have 30 days from the date that we dispatch them to return them for a full refund. 

CDs & DVDs

All sealed or shrink-wrapped CDs and DVDs can also be returned within 30 days of dispatch for a full refund. However if a CD or DVD isn’t sealed then it cannot be returned unless it’s found to be damaged or faulty.

Next Day Delivery

If you have paid for Next Day Delivery, this cost will not be refunded as part of your order as it is an additional service.


We cannot offer a refund on downloads or eBooks unless the download is found to be faulty.

Items Ordered as Part of a Promotion

If you return items that were purchased as part of a promotion, then your refund will be adjusted to take into account the impact of the promotional price, i.e. if you purchased 3 books on a 3 for 2 and return one of those books then your order would no longer qualify for the 3 for 2 offer and you may not qualify for a refund.